Maya, Lumaa's AI voice agent, calls and answers for real estate agencies, clinics, dealerships, hotels, insurance brokers, law firms, recruiters and support teams, in English and Arabic, from your own registered UAE number.
The same agent, the same rules. Maya calls from your company's own registered UAE number. Outbound marketing calls run between 09:00 and 18:00, the window Cabinet Resolution 56 of 2024 permits; inbound reception answers whenever a call arrives. Every call is recorded, logged and transcribed. Leads come in by CSV or XLSX import, scripts are approved by you before anything goes live, and Maya speaks English and Arabic. What changes by sector is the script, the questions, and where the marketing line falls.
Published · Compliance references follow the UAE AI-calling compliance guide
The original use case. A Bayut, Property Finder, Dubizzle or CRM enquiry is exported, imported, and called within minutes of arriving, provided the clock is inside the 09:00 to 18:00 window. Maya qualifies budget, timeline, purpose and area, handles the usual objections, and books the viewing directly into the broker's calendar. The broker gets the recording, the transcript and the answers. Overnight enquiries queue and are dialled when the window opens.
Marketing line: calling a prospect to sell property is telemarketing. Whether a portal enquiry counts as consent is genuinely unsettled; the RERA, DLD and TDRA guide for brokers sets out both readings, and the compliance guide's real-estate section covers the duties.
AI calling for Dubai real estate → · Portal lead response-time guide →
Inbound. Maya answers every call the moment it rings, books appointments, confirms bookings, reschedules cancellations and follows up on enquiries, in English and Arabic, at any hour. Nothing goes to voicemail. It suits any business whose phone rings more often than someone can answer it: clinics, salons, property management, service companies.
Marketing line: answering a call someone placed to you is reception, not telemarketing, so the 09:00 to 18:00 window does not apply to inbound. A return call that pitches something new is outbound again. See the receptionist section of the compliance guide.
AI receptionist for Dubai businesses →
Appointment confirmations the day before, reschedules when a slot falls through, and treatment follow-ups. Maya fills cancellations from the waitlist and confirms the next visit. It is scheduling only: Maya never discusses a diagnosis, a result or a treatment decision, and escalates any clinical question to the clinic. Confirmation calls reach patients who ignore SMS reminders.
Marketing line: a reminder for an appointment the patient already booked is service. A call offering a new treatment is marketing and sits inside the window and the consent rules. See the clinics section of the compliance guide.
AI patient calling for Dubai clinics →
Every test-drive enquiry called inside the hour it arrives, from the website, a walk-in card or a Dubizzle listing. Maya confirms the model and the budget, answers the first questions, and books the test drive into the showroom calendar. Sales consultants meet people who have already chosen a time.
Marketing line: a call back to someone who asked for a test drive is a response to an enquiry; a call to last year's buyers about a new model is marketing. See the automotive section of the compliance guide.
AI sales calling for Dubai car dealerships →
Reservations taken and confirmed in Arabic and English, so no booking call hits voicemail during service. Maya handles the simple majority of reservation calls, confirms tonight's tables, and routes group and event enquiries to the events team with the details already captured.
Marketing line: confirming a reservation the guest made is service. Calling past guests with an offer is marketing. See the hospitality section of the compliance guide.
AI reservations for Dubai hotels and restaurants →
Quote requests called first, from any source: aggregator, website or referral. Maya qualifies the coverage need, the renewal date and the decision-maker, then books the broker consultation. Qualification data comes back as a CSV or XLSX export for your CRM. Maya qualifies only; it never gives advice on cover.
Marketing line: a call back on a quote the customer requested is a response; a renewal-season call to a lapsed policyholder is marketing. See the insurance section of the compliance guide.
AI calling for Dubai insurance brokers →
Client intake. Maya captures the name, the contact details, the case type and the urgency, and books the consultation with the right lawyer. It is scripted never to give legal advice, never to comment on the merits, and to escalate anything outside the intake questions.
Marketing line: intake on an enquiry the client made is service. Outbound calls to prospects are marketing. See the legal section of the compliance guide.
AI client intake for Dubai law firms →
Candidates pre-screened with role-specific questions: availability, salary band, notice period, interest level. Maya calls the shortlist, asks the questions you approved, and schedules a callback for anyone who needs more time. The structured answers are exported as a CSV or XLSX file for your ATS; there is no native ATS connector.
Marketing line: screening a candidate who applied is a response to their application. Cold-calling people who did not apply is marketing. See the recruitment section of the compliance guide.
AI candidate screening for Dubai recruiters →
Inbound support lines. Maya resolves the simple majority of calls in under a minute: order status, opening hours, address changes, password resets, appointment moves. Anything complex is escalated to a human with the full context already captured, so the customer does not repeat themselves.
Marketing line: none, as long as the call is inbound. See the support section of the compliance guide.
AI customer support calls for Dubai teams →
Not sure which page is yours? The ranked comparison of AI calling platforms in Dubai explains how Lumaa differs from the developer platforms and the contact-centre suites, and the pricing page explains the three commercial models in words.
Twenty minutes. A real call, on your line, in your sector's script. Then you decide.